Returns, refunds and shipping
Our 30-day return policy, how refunds work and what to expect when shipping to Alaska and the rest of the U.S.
1. Returns
You can return most physical products within 30 days of delivery if they are unused, in their original packaging and with all parts and paperwork.
- Email support@plazamarketzone.com or call +1 252-551-3190 with your order reference (OTS-...).
- We reply within one business day with a return authorization and the return address. Please do not send items to our office.
- Pack the item securely and ship it with a tracked service.
Some items cannot be returned once opened for hygiene reasons: personal care devices, supplements, gummies, sleep tape and pet chews. If one of these is faulty, we will still help under section 5.
2. Refunds
- Refunds go back to your original payment method within 5 business days of the return arriving at the warehouse.
- Original shipping charges are refunded only if the return is due to our error.
- Return shipping costs are paid by you unless the item is damaged, faulty or not what you ordered.
- Your bank may take a few extra days to show the refund.
3. Digital products and gift cards
Software codes and eGift cards are delivered by email. Once a code has been delivered, it is a final sale and cannot be returned, because it cannot be taken back. If a code does not work, contact us within 30 days and we will work with the issuer to fix it or replace it. Gift cards are subject to the issuer's terms and to federal gift card rules.
4. Shipping
| Method | Cost | To Alaska (road system) | To the Lower 48 |
|---|---|---|---|
| Standard | $7.65, free on orders over $62 after discounts | 5 to 9 business days | 3 to 6 business days |
| Express | $17.45 flat | 2 to 4 business days | 1 to 3 business days |
| Digital | Free | By email, usually within a few hours | |
- Orders ship from partner warehouses within one business day after payment.
- Rural and off-road Alaska: deliveries to communities off the road system, PO boxes and some island addresses can take 1 to 3 weeks longer, depending on air cargo and barge schedules.
- Fire extinguishers are pressurized and travel by ground or surface freight only. They cannot ship express and may take longer to reach Alaska.
- Weather can delay deliveries in winter. We will tell you if your order is affected.
- We ship within the United States only.
5. Damaged, faulty or wrong items
If an item arrives damaged, faulty or different from what you ordered, contact us within 14 days of delivery with your order reference and a photo. We will send a replacement or a full refund including shipping, and arrange the return at no cost to you. This does not limit any rights you have under the Alaska Unfair Trade Practices and Consumer Protection Act or other law.
Contact
Plaza Market Zone
101 Eastbrook Dr, Greenville, NC 27858, USA
Phone: +1 252-551-3190
Email: support@plazamarketzone.com
Hours: Monday to Friday 9am to 6pm, Saturday 10am to 3pm, Alaska Time